Legal
Privacy policy
The plain-English version of a promise we take seriously: we collect only what running your project requires, and your design files are treated as confidential work product, not marketing material.
Effective July 2026
What we collect
When you request a quote or contact us, we receive what you type and attach: your name, email address, optional phone and company, project details, and any 3D files or file links you provide. Our website also gathers basic, aggregate analytics (pages visited, approximate region, device type) to understand what's useful — not who you are.
How we use it
- To review, quote, produce and deliver your project — the entire reason you sent it.
- To reply to your questions and keep you updated on active orders.
- To improve the site and our services based on aggregate usage patterns.
We do not sell your information, rent it, or add you to marketing lists you didn't ask for. If we ever launch a newsletter, joining it will be a checkbox, never an assumption.
Your design files
Uploaded models are confidential work product. They are accessed only by the people quoting and producing your parts, shared with production personnel and service providers solely as needed to fulfill your order, never published or shown as portfolio work without your written permission, and deleted on request once your project no longer needs them.
Service providers
Like most modern businesses we rely on a small set of processors to operate — website hosting and form handling, email, and file transfer. They receive only what's necessary to perform their function and are not permitted to use your information for their own purposes.
Retention & your choices
Project records are kept as long as reasonably needed for reorders, warranty-style support and bookkeeping. You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete files and contact records — email quotes@rapidforge3d.com and we'll handle it promptly.
Cookies
The site itself uses minimal, functional cookies. We don't run advertising trackers.
Changes
If this policy changes, the effective date above changes with it. Material changes will be flagged plainly on this page rather than buried.
Questions about any of this: quotes@rapidforge3d.com.