Terms of service

Effective July 2026

Quotes & orders

Quotes are free, carry no obligation, and remain valid for 14 days unless stated otherwise. An order exists when you approve a quote in writing (email approval counts). Timelines quoted assume prompt approval; delayed approvals may shift delivery dates since production slots are scheduled in sequence.

Your designs stay yours

You retain all intellectual property rights in files and designs you submit. You warrant that you have the right to have them produced — we rely on that warranty and will decline work that appears to infringe others' rights or that we're not comfortable manufacturing.

Confidentiality

Submitted files and project details are held in confidence, used only to quote and fulfill your work, and never displayed publicly without written permission. We're glad to countersign your NDA before reviewing sensitive files — just say so.

Production & fulfillment

Orders are produced at our Newark, NJ production facility and through our qualified production and fulfillment partners; RapidForge 3D remains your single point of contact and responsible party for quality and delivery either way.

Quality, reprints & remedies

If a delivered part is defective in materials or workmanship, or materially deviates from the approved specification, tell us within 7 days of delivery and we'll reprint it or refund it — our choice, your timeline prioritized. Note that 3D printing has inherent characteristics (layer structure, minor surface variation, stated tolerances); parts within quoted tolerances and disclosed process characteristics are conforming. Damage in transit is our problem to chase, not yours — report it and we reprint while we deal with the carrier.

What we're not liable for

Parts are produced to your design; fitness of the design itself for your purpose remains your responsibility. To the maximum extent permitted by law, our total liability for any order is capped at the amount you paid for that order, and we're not liable for indirect or consequential damages. Nothing here limits liability that cannot lawfully be limited.

Payment

Unless your quote or corporate account terms say otherwise, payment is due as stated on the invoice accompanying your order. Corporate account terms are documented separately when the account is opened.

Acceptable use

We decline orders for items that are illegal to manufacture or possess, that are designed to cause harm, or that infringe intellectual property. Judgment calls are ours to make and we'd rather lose an order than our standards.

The boring but necessary

These terms are governed by the laws of the State of New Jersey. If any provision proves unenforceable, the rest stand. Updates to these terms take effect for orders placed after the new effective date.

Questions first, orders second — always fine: contact us.